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This is a nationally recognised qualification and is based on National Occupational Standards, which are standards written by employers and experts in your industry. When you achieve your qualification, it will prove that you can work to the standards expected by employers in your industry.Your qualification will show you are competent to do a job and have the skills, knowledge and understanding needed to do it well. This course will prepare you for employment in supervision and leadership roles. It covers the makeup of the hospitality industry, communication, leading a team, supervision of customer service, stock control and the effective use of resources.
Five GCSEs at Grade 4 and above including English Language or Mathematics. Ideally, you should have achieved a full level 2 catering qualification to progress onto this course. Some experience in the hospitality industry would be beneficial, but not essential.
Whilst working, leading and supervising in our award-winning restaurant, you will achieve your qualification by completing five core units:• Lead a team to improve customer service• Develop productive working relationships with colleagues• Provide leadership for your team• Contribute to the control of resources• Maintain the health, hygiene, safety and security of the working environmentYou also choose a number of optional units from a wide range that includes:• Supervise reception services• Provide learning opportunities for colleagues• Contribute to the development of a wine list• Contribute to promoting hospitality services and products
Practical assessments will take place at HSDC South Downs within our realistic working environment, restaurant 74South and our Pantry74 retail outlet. College-based observations, witness testimonies, work products, questioning, and discussion are submitted to your portfolio.
This course requires you to purchase a uniform and kit and we include trips to enhance your learning and experience of industry. All of these costs will be explained at interview and students in receipt of financial assistance will be supported with these costs.
After completing this course you can progress into an apprenticeship or full time employment.
