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This is an engaging and interactive course where you will gain a qualification in Business Administration. Guest speakers from local businesses and visits to a nearby business give a real insight into the world of business. Along with this, there will be an opportunity for workshops to help with CV writing, job applications and interview techniques and relevant practice to make sure you are ready to enter the business world.
You must have a minimum of Level 1 in English and Mathematics, or be prepared to sit an English and Mathematics assessment to establish your current levels. However, all applications will be considered on an individual basis.
Principles of providing administrative services – this unit focuses on meetings, travel and accommodation, diary systems, office equipment, mail and customer servicePrinciples of business document production and information management – this unit focuses on preparation and distribution of business documents and managing information in business organisationsUnderstand communication in a business environment – this unit focuses on written and verbal business communicationUnderstand employer organisations – this unit focuses on organisational structures and environmentsUnderstand how to develop working relationships with colleagues – this unit focuses on effective team working and working with colleagues.Understand equality and diversity in the workplace – this unit focuses on the standards and expectations for equality and diversity in the workplace.Principles of customer service and delivery – this unit focuses on customer service and its effective delivery. Legal and ethical requirements relating to customer service and maintaining customer service.Understand customers – this unit focuses on the different types of customers, relationship between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image.Understand how to provide administrative support for meetings – this unit focuses on all aspects of administrative support required for meetings.Understand how to communicate with customers – this unit focuses on communication styles and selecting appropriate methods of communication with customers.Understand how to resolve problems and deliver customer service to challenging customers – this unit focuses on how to deal with challenging customers and techniques to resolve problems. You will learn how to identify problems, agree solutions and manage unresolved problems.
At HSDC an experienced and qualified tutor will guide and support you through the complete programme as both your individual tutor and assessor. As part of the course you will also gain experience by shadowing College administrators. This course will run for18 weeks, for one day a week.
You will be assessed through the completion of an electronic portfolio of evidence to demonstrate your knowledge and experience submitting work through the Google classroom.
This course is FREE if you meet the eligibility requirements or depending on your circumstances, you may be eligible to receive full or part funding for the course. Please get in touch and we will be happy to advise you.
Upon completion of this course you will be workplace ready, or be able to progress to another HSDC Adult Learning course. There is an opportunity to progress to Level 3 Business administration or Customer Service which are offered as distance learning.
